Overview
This refund policy applies to paid products or credit packages offered by GetMediaTools.
Eligibility
Refund requests may be approved when:
- Billing errors occurred.
- Service was unavailable for an extended period due to verified platform issues.
- The purchased feature could not be delivered as described.
Non-Refundable Cases
Refunds are generally not issued for:
- Abuse, policy violations, or account restrictions.
- Requests outside the refund window.
- Issues caused by third-party platform changes outside our control.
Refund Window
Please submit your request within 7 days of purchase unless local consumer law requires a different timeline.
How to Request a Refund
Use the Contact Us page and include your transaction details so we can review quickly.
Processing Time
Approved refunds are typically processed within 5-10 business days depending on your payment provider.